Competent System Help Is So Hard To Find…… Isn’t It?
So you have a dilemma. Your computer is broken & like the rest of us you have come to depend very heavily on it so right about now you are probably about to totally freak out & hit panic overload mode. Am I right?
There are so many questions like “Why Me?” or “Why Now?” or “What am I going to do?” or …. Ok so you get the idea. But once you’ve finished kirkin’ out or spazin out depending on who you are then the one & only question that really matters is finally going to hit you. “Where can I get this computer fixed?” That is the real question isn’t it?
Well that’s where the real problem actually begins. You see good computer repair help is hard to find or so they say. You could call the manufacturer of your machine. More than likely they have a toll free number & will probably be “happy” to help you. The only problem with that is that every person I have ever talked to who has had this type of problem has called the experience a total nightmare. That is not to say that the manufacturer technical support isn’t good & that there aren’t people out there who have had a good experience going this route I just don’t happen to know any of them.
Usually one of two things happens; either the machine is out of warranty & that means you have to pay an arm & a leg to even get support or purchase an extended warranty if the manufacturer offers it or the more common scenario involves being on the phone for hours usually on hold & going through multiple transfers to get to the “right department” & then spending more time on the phone listening to a “technician” trying to walk you through some troubleshooting. More often then not you get someone from another country that you can’t understand very well to begin with & then even if you do get someone whose English you can understand since you yourself are not technical you still have problems understanding what it they are trying to instruct you to do.
Now let’s say that the previous option feels somewhat daunting & you want to try something else. You could always try going to one of the major retailers. There are a few problems with this method as well. First of all Circuit City is out of business. Not that they were all that great in this department either from what I’ve heard but at least you had that option. Best Buy & Geek Squad are still around but I’ve also heard some pretty scary stories about their services. In addition to the 50/50 chance that you’re taking that you will get your machine back in good working order with all of your data intact if your hard drive hasn’t totally died & not be charged an arm & a leg or be upsold a slew of additional items that you really didn’t need there’s the headache of unplugging your machine & all of it’s components & schleping it down to the store. Once it’s there I hope you aren’t in a hurry to get it back because chances are it’s going to be there a while.
Thankfully you do have a few other options. If your computer is not totally wrecked & you can get on the internet you have two options. You could do a search on the internet for a computer repair company in your area. The benefits of calling a local company are:
1 You have someone close by who can assist you when you need help. Whether you have a few technical questions or you need to purchase additional equipment they will be there to assist you.
2 The larger & more established companies have technicians that can come out to your location.
3 When you need to purchase a system a good service provider will find out your goals & recommend the right system for the tasks that you need it for.
4 The larger & more established companies have partnerships with the major manufacturers & most times can save you money on your purchases.
5 These companies generally will handle the warranties for your systems thus taking that burden off your hands.
6 If you choose the right company they will be very well versed in the technical aspects of most operating systems software programs peripherals & networking & can therefore assist you with the design installation configuration & integration of one system a small to medium network or even a large multiple location WAN.
7 If you do need service & it an emergency most local companies can respond to you within 30 minutes or at a minimum by the next day.
8 If you have a business & need a regular service provider these companies generally offer a maintenance plan that can offer you many different options to suit your needs.
These are just a few of the advantages of using a local service provider. Keep in mind that just as with any industry there are good & bad service providers so choose carefully. If you happen to be in the DC / Metro area there is local company that offers all of the benefits that I previously mentioned & more. Total Computer Solutions Inc. www.tcsidc.com has been in business for 13 years & has a great reputation for getting the job done saving their clients money & delivering exactly what the client is looking for.
Another great option if your computer is running & you have internet access is calling a company that does “remote repair.” This option is becoming more & more popular. You don’t have to take your computer apart pack it up & haul it to the store. You don’t even have to leave your house or office. You just call them up & tell them what your problem is or what you think the problem might be & they can “remote in” take control temporarily of your machine & usually within an hour depending on the severity of your issues they can have you back up & running.
Best Buy Geek Squad & CompUSA to name a few offer these services. Once again these are what I like to call major companies. If you live in the DC / Metro Area there is great little company called EZ-Tech 911 www.eztech911.com who also offers these services. They have a great reputation as well & their prices are lower than the aforementioned majors & they are local to the area.
There you have it. The next time your computer crashes you’re having trouble loading a driver or you suspect you have a virus; don’t throw your computer out the window put down the sledgehammer & don’t have a hissy fit start stomping crying or pulling your hair out. Try calling a local provider & you’re sure to find yourself happy & humming along in no time.
Now if you happen to need help with either of these items,
Virus Removal
Computer Services in Pg County
Click on the item & you will be directed to a company that will be able to assist you.
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